What Our Families Say...
At Greenwood House, we know it’s about more than just being able to ‘talk the talk’ when it comes to delivering the highest quality care in a loving and compassionate environment. We are fully committed to ‘walking the walk’ for every resident, every day of the year. After all, it’s part of our long-standing tradition of care, comfort and support.
We’re honored to be able to share with you just some of the letters we have recently received from friends and family of past residents.
I want to take this opportunity to let you know that I think your staff on C-West are most caring and thoughtful. It was very difficult leaving my mother at Greenwood House two years ago, but I at least felt comfortable knowing that she was getting very good care.
Not only were the LPN's and the aides wonderful, but all the staff, including the change nurses, the physical therapists, the kitchen staff, the cleaning staff and the activities staff. They were always ready with a smile and an uplifting attitude.
Not only was the staff there for my mother, they made me, my husband, children & grandchildren feel comfortable and welcomed.
Thanks for everything.
We would like to take this time to say thank you to all of the truly loving and caring staff and management of the Greenwood House.
When my mother passed we were all saddened and miss her dearly. While reflecting on her amazing life one thing stood out, that was the way in which the wonderful people of the Greenwood House loved and cared for her over her final years.
It is a difficult decision to have a mother you love moved to a nursing facility but the personal and professional excellence that your facility showed on a daily basis to her and our family went above and beyond our expectations.
It is impossible to say thank you in a way that will do the staff and management justice.
My grandmother was a resident in Greenwood House (C-West) until she recently passed away. I just wanted to let you know that the staff on C-West was exceptional. They cared for my grandmother with dignity and love. This care allowed my mother to have peace of mind and spend time with her grandchildren.
They went above and beyond the call of duty caring for my grandmother as well as the other residents on the unit. The unit was always clean, smelled good and the residents were up, dressed and engaged in activities.
They are all true professionals. You are lucky to have such a great crew.
I am writing at this time to formally recognize all of the nurses and aides who have been involved with my mother's care since she first became a resident. You have done an outstanding job of recruiting, training and retaining caring and compassionate people. It's never an easy decision to place a loved one into a long-term care facility but our choice to place my mother at Greenwood House has turned out to be one of the best decisions I have ever made.
I would especially like to mention all the nursing staff and aides at the south nursing station. In particular, Sue Pappano has continued to go above and beyond what is likely her job description. She has a genuine and innate sense of compassion. Both my sister and I are comforted to know that people of Sue's caliber are tending to my mom's needs.
Rick, thanks for all you do not just for my mother, but for all the residents at Greenwood House.
I am very grateful for the compassionate and high-quality care which was given to my aunt. Our family could not have asked for a better facility or a finer staff. Thank you from the bottom of my heart for all you did for my aunt.
In mid to late December 2008, my grandfather passed away. I know it is odd to be receiving a letter from me, but I just wanted to say thank you and everyone at the Greenwood House for what you did for my pop-pop (his special nickname I gave him when I was very little). You guys welcomed him back with open arms after my Bubbie/Grandma died many years ago. My parents and I suspected it wouldn't take him long to pass away, but he waited almost four years after her death to go as well.
Please let everyone know who took care of him that my family REALLY appreciates everything you did for him.
The last day my pop-pop was really 'with it', a guy that looked rather young, between 24 and 28, came into the room to see him. I can't recall the guy's name, but he had a small beard and did a lot of the activities with the people there. Well, he came into the room and really made my pop-pop smile. They did this special hand shake and told my mom and me that people called my pop-pop the 'Original M.C.', becaue he LOVED to rhyme. If you're able to find out who that guy is, can you please thank him for me? I never got the chance to thank him for befriending my grandfather, even in his crazy days.
Anyway, I just wanted to thank EVERYONE that was there by his side in his hours of need and offered a 'hello' or was willing to sit down for five, sometimes twenty, minutes and listened to his stories about the war.
You guys do fantastic work with your older folk and I will never forget many of the people who helped my grandfather while on his death bed.
Once more, thank you to you and everyone else who did ANYTHING to help him.
I feel so helpless when I try to thank people for the impact they have on my mother's life. If you could only 'feel' what is in my heart.
I know you spent time with her when I wasn't there and encouraged her to go to activities. You know how she felt – the minute she saw you her face would change into a smile and she would want to grab your hand and kiss you. She did not do that for every one. But she knew when someone really cared and I know you cared.
You were there for me too – maybe just an arm around my shoulder, a hug or a few words in the hall – but it meant a great deal and sometimes soothed my soul.
What more is there to tell you– you have a way of touching someone's life that cannot be forgotten.